Betji Privacy Policy for Bangladesh Players

This Privacy Policy applies to all users of the Betji platform, including the website at betji.io and the Betji mobile app. It explains how Betji collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of our platform.

By registering on Betji, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the Betji platform.

Betji collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of what we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

Betji uses your personal data for the following purposes:

• Account management: To create and maintain your Betji account, verify your identity, and process your login.
• Transaction processing: To handle deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately.
• Platform operation: To deliver the games, betting markets, and features available on Betji, including cricket betting through Crickex, fishing games, and live casino.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Responsible gaming: To monitor betting patterns and identify players who may need support through our responsible gaming tools.
• Marketing communications: To send you promotional offers and updates — but only if you have opted in to receive them.
• Platform improvement: To analyse usage patterns and improve the Betji platform, app, and user experience.

Betji processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the services you signed up for — including running your account, processing bets, and handling payments.
• Legal obligation: Betji is required by law to collect and retain certain data, including identity verification records for AML compliance.
• Legitimate interests: Betji has a legitimate interest in preventing fraud, securing the platform, and improving our services — provided this does not override your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

Betji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Here is what we use:

• Essential cookies: Required for the platform to function. These cannot be disabled. They handle things like keeping you logged in and remembering your session.
• Analytics cookies: Help us understand how players navigate Betji so we can improve the experience. These are only set with your consent.
• Preference cookies: Remember your settings, such as language and display preferences.
• Marketing cookies: Used to show you relevant promotions. These are only activated if you have opted in to marketing communications.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the core Betji platform.

Betji does not sell your personal data. We only share your data with third parties in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification providers: To comply with KYC requirements, we may share your identity documents with regulated verification service providers.
• Game providers: The game studios behind Betji's fishing games, slots, and live casino titles may receive anonymised usage data to ensure game performance and fairness.
• Legal authorities: Betji may be required to disclose your data to law enforcement, regulatory bodies, or courts if required by law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of Betji's business, your data may be transferred to the new entity, subject to the same privacy protections.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws. Betji does not permit third parties to use your data for their own marketing purposes.

Betji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• All data transmitted between your device and Betji is encrypted using SSL/TLS technology.
• Passwords are stored using industry-standard hashing algorithms — Betji staff cannot see your password.
• Access to personal data within Betji is restricted to staff who need it to perform their job functions.
• Our systems are regularly monitored for suspicious activity and potential security vulnerabilities.
• Payment data is handled by PCI-DSS compliant payment processors — Betji does not store full payment credentials on our own servers.

While Betji takes every reasonable precaution, no online platform can guarantee 100% security. If you suspect that your account has been compromised, please contact our support team immediately and change your password.

Betji retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:

• Account and identity data: Retained for 5 years after account closure, as required by AML regulations.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and usage data: Retained for 12 months on a rolling basis.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.

As a Betji player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of all personal data Betji holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: You can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where we rely on your consent to process data (such as for marketing), you can withdraw that consent at any time.
• Right to object: You can object to processing based on legitimate interests, including profiling for marketing purposes.

To exercise any of these rights, contact Betji's support team at [email protected]. We will respond to all valid requests within 30 days.

Betji is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered on Betji, we will immediately close the account, delete all associated personal data, and return any deposits made.

If you believe a minor has accessed Betji using your account or has registered independently, please contact our support team immediately at [email protected].

The Betji platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to Betji. We are not responsible for the privacy practices of any third-party websites you visit via links on our platform.

We recommend that you read the privacy policy of any third-party site before providing your personal data to them.

Betji may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes, Betji will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. Continued use of the Betji platform after any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Betji support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the Betji platform
• Response Time: Data rights requests are handled within 30 days

We take all privacy concerns seriously and will do our best to resolve your query as quickly as possible.